Privacy | Love The Garden

Privacy and Cookies

Last updated: 15/09/2017

The Scotts Company (UK) Ltd takes your privacy seriously and values its relationship with you. Our privacy statement will help you understand the types of personal data we gather from visitors to our sites, from individuals who participate in our surveys and who telephone or write to us, how it is used, and how you can gain access to it.

Guiding principles

Our Privacy Policy has been developed using the following guiding principles:

The collection of personal data and its use by The Scotts Company (UK) Ltd complies with applicable laws and regulations.

The Scotts Company (UK) Ltd collects personal data online primarily to provide our visitors with a more relevant experience on our sites. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data.

The Scotts Company (UK) Ltd will take reasonable physical, technical and organisational measures to safeguard and secure any personal data you provide to us (e.g. personal data will be stored in protected databases on secured servers with restricted access).

Information collected

Personal data collected online by automated means

Any time you visit The Scotts Company (UK) Ltd websites, we may gather certain information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address, any search engine you may have used to locate the site, and certain navigational information about where you go on our web sites. We may use this information for data analytics and system administration purposes, and for compliance with our legal obligations, policies and procedures. This information also enables us to determine which areas of the web sites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. In addition, it may be used to tailor information presented to you on our sites based on your previous use of the sites and your interests in particular topics. In addition, we gather tracking information from our monthly e-mail newsletters via user tracking and click tracking. This information enables us to determine the effectiveness of our e-mail newsletter campaigns.

Use of cookies

The Scotts Company (UK) Ltd may use a browser feature known as a ‘cookie’. Cookies are small files placed on your hard drive that assist The Scotts Company (UK) Ltd in providing you with a customised browsing experience. We use the following cookies:

Strictly necessary cookies

These cookies are essential to allow you to navigate around the web site and use its features. For example, these cookies will manage your logged-in status during the session.

Performance cookies

These cookies help us to provide you with a better user experience by collecting information to improve the functioning of the web site. For example, this will enable us to determine which areas of the web site are most frequently visited and so should be more prominent.

Functional cookies

These cookies enable us to remember choices you have made in order to provide functionality for your benefit. For example they enable the web site to remember your details such as user IDs and passwords to provide you with the convenience of not having to re-enter such information multiple times during your visits to The Scotts Company (UK) Ltd websites. They also enable us to provide you with information targeted to your interests, based upon your prior browsing on The Scotts Company (UK) Ltd websites.

You can disable cookies from your browser and delete all cookies currently stored on your computer. Please note that doing this may prevent you from taking full advantage of the web site. You can find out how to do this by visiting or by clicking “help” on your particular browser's menu, which will inform you of how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As The Scotts Company (UK) Ltd websites have been designed to take advantage of the use of cookies, should you configure your browser to decline their use, certain features of the web site may not function correctly.

Third party cookies

We may use third party web analytics services on our web sites, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors the site. The information collected through these means (including IP address) is disclosed to these analytics providers, who use the information to evaluate use of the web site. To learn more about Google Analytics and how to opt out, please visit the Google Analytics website.

Personal data you provide

You may provide us with your personal data online, such as your name, email address, postal address, telephone number, gender, and photograph. This may occur when you enroll in an E-Mail Reminder Service, request information, register on our site, enter one of our competitions or use any of the other interactive portions of our web sites. When you telephone or write to us, or participate in one of our surveys, we may collect this and other personal data about you, such as details of the telephone call, incident information (which may include some medical information) and, in some cases, bank account details. We use such data for a range of purposes, depending on the nature of your interaction with us, including to:

  • Provide you with information you’ve requested about our company, our products and our services;
  • Provide you with special notices;
  • Create, manage and administer your account;
  • Process and manage transactions, customer returns and reimbursements;
  • Manage and respond to your queries and complaints;
  • Comply with applicable legal requirements, relevant industry standards and our policies;
  • Process competition entries; or
  • Evaluate and improve The Scotts Company (UK) Ltd business (including training, quality management, managing our communications, developing new products, conducting accounting, auditing and other internal business functions).

We may also use the data in other ways for which we provide specific notice at the time of collection.

When we request personal data on our sites, some requests are marked as ‘Required’; this information is necessary to allow you to participate in the programme or service you’ve requested. You may opt out of receiving future communications at any time (see ‘opt-out procedures’ below). This data may also be used to tailor your experience on our sites by providing content that is relevant to your interests and geographic region.

Finally, we may create aggregated information from personal data you provide us (such as demographic data) for use in updating and maintaining our web sites. This aggregated information will not be shared with others except as noted in this Privacy Policy (see the ‘disclosure of personal data’ and ‘use of cookies’ sections).

Personal data we collect from other sources

To help us better understand and respond to your needs and interests, The Scotts Company (UK) Ltd may in the future receive personal data about you from other sources. The Scotts Company (UK) Ltd will ask any provider of such personal data to represent and warrant that it has been gathered and maintained in accordance with all necessary legal requirements. Any such information will be maintained by The Scotts Company (UK) Ltd in accordance with the standards set forth in this Privacy Policy along with other personal data you’ve provided.

How we communicate with you

The Scotts Company (UK) Ltd may send communications to you on the basis of the information you provide to us online through email or by post. You may opt out of email or postal communications from us at any time (see ‘opt-out procedures’ below).

Disclosure of personal data

We collect and maintain the personal data of our consumers for the use of The Scotts Company (UK) Ltd and its affiliates. We do not sell, rent, or trade consumer information to third parties, other than as described below.

  • Business partners: The Scotts Company (UK) Ltd may partner with select retailers and other companies at various times to provide expanded services to our site visitors. As part of such a relationship, The Scotts Company (UK) Ltd may share with these companies the use of certain interactive web site functions (e.g. the E-Mail Reminder Service). Information provided by site visitors through the use of such interactive functions may be available to both The Scotts Company (UK) Ltd and its partners.
  • Agents: The Scotts Company (UK) Ltd may use other companies and individuals to perform certain functions on our behalf. Examples include administering email services and running special promotions. Such parties only have access to the personal data needed to perform these functions and may not use or store the data for any other purpose.
  • Business transfers: In the event that The Scotts Company (UK) Ltd sells or transfers a particular portion of its business assets, consumer personal data may be one of the business assets transferred as part of the transaction. If substantially all of the assets of The Scotts Company (UK) Ltd are acquired, consumer personal data may be transferred as part of the acquisition.
  • Compliance with law/safety: The Scotts Company (UK) Ltd may disclose specific personal data to law enforcement, regulatory or government officials based on a good-faith belief that such disclosure is necessary or appropriate to comply with law or legal process or that such disclosure is necessary to protect the users of our web sites, the sites themselves, or the public.

We may share personal data in ways other than as set forth in this Privacy Policy. If this is the case, you will be notified when any personal data about you may be shared with third parties, and you will be given the opportunity to object to the sharing of that that data.

Policies on children

Children under the age of 16 are welcome to use The Scotts Company (UK) Ltd websites. However, we will ask that a registrant under the age of 16 obtains the consent of a parent or guardian before they become fully registered with one of our web sites. Orders for goods or services will not be accepted from children under 16 without first obtaining a parent/guardian’s verifiable and explicit consent.

Data transfers

We may transfer the personal data we collect about you to countries other than the United Kingdom. Those countries may not have the same data protection laws as the United Kingdom. When we transfer your data to other countries, we will protect that data as described in this Privacy Policy.

External links

The Scotts Company (UK) Ltd websites may contain links to other sites. The Scotts Company (UK) Ltd is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, The Scotts Company (UK) Ltd recommend that you review the Privacy Policy of any site you visit via a link from one of our websites.


A personal data record created through your registration with a The Scotts Company (UK) Ltd website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

Public forums

The Scotts Company (UK) Ltd websites may make chat rooms, forums, message boards, and/or news groups available to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal data in these areas.

Opt-out procedures

You may opt out of receiving future communications from The Scotts Company (UK) Ltd. Our web sites allow users to opt out of receiving such communications at the point of data collection. If you wish to opt out of receiving email marketing communications, you can do so by clicking on the unsubscribe link within the marketing emails you receive or by using the Contact Us enquiry form. If you wish to opt out of postal marketing communications, you can do so by following the instructions that may be included in the communication or by using the Contact Us enquiry form.

Accessing correcting, updating and removing personal data

You may request access to your personal data for your review. Additionally, you may request that we update, modify or remove this information at any time by using the Contact Us enquiry form.

Notification of changes

This Privacy Policy may be revised over time as new features are added to the web sites and as Internet privacy standards evolve. To ensure that you are fully informed about how your personal data used, our Privacy Policy will always be available for review on our web sites. If we make any substantial changes in the way we use your personal data, we will post a prominent announcement on our pages.

Contacting the web sites

If you have questions concerning this Privacy Policy or the practices of these web sites, please contact us.



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